繁體中文Legal Terms
1.1 These terms and conditions govern the sale contracts between Charabelle (also publicly called 2B Bio Beauty Taiwan) and consumers.
1.2 Any deviations from these terms are binding only if confirmed in written form by Charabelle.
1.3 Unless specifically waived in writing by Charabelle, our terms and conditions supersede any terms and conditions of purchase by consumers.
2.1 Offers presented by Charabelle are not binding and are subject to product availability.
2.2 Orders are considered binding only upon Charabelle’s explicit written acceptance.
2.3 If a consumer cancels an order before shipment, they are liable for a fixed compensation equal to 50% of the order amount, unless otherwise agreed upon in writing by Charabelle.
2.4 Charabelle reserves the right to withdraw a product from sale due to insufficient demand.
3.1 Delivery times provided are estimated unless explicitly stated otherwise in writing.
3.2 Unless otherwise agreed upon in writing, delays in delivery do not entitle the consumer to cancel the order, claim damages, or seek a price reduction.
3.3 The transportation of goods is solely at the expense and risk of Charabelle.
3.4 Inspection and Acceptance of Goods:
Upon delivery, the consumer must promptly inspect the goods for any visible damage or signs of tampering. If the goods appear damaged or tampered with, the consumer must refuse acceptance and notify Charabelle in writing within 24 hours of attempted delivery, specifying the nature of the damage or tampering. Acceptance of the goods by the consumer constitutes a waiver of any claims for damage or tampering not noted at the time of delivery.
4.1 Charabelle warrants its products against container defects for three (3) days from the date of delivery, and against manufacturing defects for six (6) months.
4.2 The warranty covers that the products will be free from defects in materials and workmanship for a period of three (3) days from the date of delivery (the “Physical Defects Warranty”). This includes defects causing leakage, cracking, or breakage. It also covers that the products will be free from defects in color change, abnormal odor, and abnormal skin reaction for a period of six (6) months from the date of delivery (the “Quality Defects Warranty”). This includes defects causing color change, abnormal odor, or abnormal skin reaction despite proper use and storage.
This warranty excludes defects caused by: • Improper use, storage, or handling. • Alterations or modifications made to the product by the consumer. • Normal wear and tear. • Defects caused by factors beyond Charabelle’s control, such as natural disasters or acts of nature.
4.3 Warranty claims must be submitted via registered mail within the specified period, accompanied by compelling supporting documents.
4.4 The warranty is strictly limited to the repair or replacement of defective items.
5.1 Unless otherwise specified in writing, payments for Charabelle invoices are to be made via methods indicated on the invoice, no later than the due date specified.
5.2 The first order from a new consumer must be paid upon receipt of the invoice.
5.3 Goods remain the exclusive property of Charabelle until full payment is received.
6.1 Failure to pay an invoice by its due date results in the automatic application of default interest at a rate of 1% per month and a penalty clause of 15% on the outstanding amount.
7.1 All complaints must be sent to Charabelle via registered mail, using the designated form, within 5 days of goods receipt, under penalty of forfeiture.
2B Bio Beauty Taiwan is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information you provide to us when using our website or interacting with our products and services.
We may collect the following types of personal information:
- Contact information (such as name, email address, phone number)
- Shipping and billing address
- Payment information (such as credit card details)
- Demographic information (such as age, gender)
- Purchase history and preferences
- Device information (such as IP address, browser type)
We may use your personal information for the following purposes:
- Process and fulfill orders
- Communicate with you about your orders, products, and promotions
- Provide customer support
- Personalize your experience and improve our products and services
- Conduct marketing and promotional activities
- Comply with legal obligations
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We may share your personal information with third-party service providers who assist us in operating our website, conducting our business, or servicing you, as long as they agree to keep this information confidential. We may also disclose your information when required by law or to protect our rights, property, or safety.
You have the right to access, correct, or delete your personal information. You may also opt-out of receiving marketing communications from us by following the unsubscribe instructions provided in our emails.
We use cookies and similar tracking technologies to analyze trends, administer the website, track users’ movements around the website, and gather demographic information about our user base. You can control cookies through your browser settings and other tools.
Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.
Your personal information may be transferred to and processed in countries other than your own. By using our website or providing us with your information, you consent to the transfer of information to countries outside of your country of residence.
We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page. Your continued use of our website after any modifications indicate your acceptance of the changes.
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at [email protected]
At Charabelle, we strive to provide you with high-quality skincare and cosmetic products that meet your expectations. If for any reason you are not entirely satisfied with your purchase, we’re here to help with our refund and return policy.
2.1 Eligibility: To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
2.2 Time Frame: You have [number of days] days from the date of purchase to initiate a return.
2.3 How to Initiate a Return: To initiate a return, please contact our customer service team at [contact email/phone number] to obtain a return authorization. Please include your order number and the reason for the return in your communication.
2.4 Return Shipping: The customer is responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.
3.1 Processing Time: Once your return is received and inspected, we will process your refund within 10-14 business days.
3.2 Refund Method: Refunds will be issued to the original method of payment used for the purchase.
3.3 Partial Refunds: In some cases, partial refunds may be granted for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
We do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item and place a new order for the desired item.
5.1 Receipt of Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at [contact email/phone number] with details and photographic evidence of the damage or defect.
5.2 Replacement or Refund: We will provide a replacement for damaged or defective items whenever possible. If a replacement is not available, we will issue a full refund, including any applicable shipping charges.
Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Personal care items where hygiene concerns apply (e.g., opened skincare products)
Please contact our customer service team at [email protected] to obtain the appropriate return address for your return shipment.
If you have any questions or concerns about our refund and return policy, please don’t hesitate to contact us at [email protected]
We reserve the right to update or modify this refund and return policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for changes.